Refund Policy
How refunds work for a one-time digital purchase.
1. What you are buying
Veyra is sold as a one-time purchase that unlocks resume generation, country-specific versions, downloads, cover letters and job-matching features on your account. There is no recurring subscription unless stated at checkout.
2. When access begins
Access is granted immediately after your payment is confirmed. Because this is a digital service supplied instantly, you agree to immediate performance at checkout.
3. Refund window
A standard refund window has not been published for this product yet. Until it is, refund requests are assessed individually and your statutory rights as a consumer still apply.
4. Eligibility
Refunds are normally available where the paid features could not be delivered, where a technical fault prevented you from generating or downloading documents, or where you were charged twice for the same purchase. Where the service has been used as intended — for example documents have been generated and downloaded — a refund may be reduced or declined, reflecting the digital service already supplied.
5. How to request a refund
Use the support channel on our Contact page, writing from the address on your account and including the date of purchase and a short description of the problem.
6. How refunds are paid
Approved refunds are returned through the original payment method via Stripe or Razorpay. The time it takes to appear depends on your bank or card issuer.
7. Chargebacks and abuse
Please contact us before raising a chargeback so we can resolve the issue. We may decline refunds where there is evidence of abuse, such as repeated purchase-and-refund cycles.